REFLECTOR: StienAir dissapointment

[Scott Derrick]

After recommending SieinAir I am sorry to report a disappointing 
experience.

I ordered about 10 items totaling apx $100, all was listed as in stock.

About 5 days after ordering and no show on the package I sent a request 
for the tracking number.  Or at least I though I did. 3 days later I 
sent another request for the tracking number.  They replied that one of 
the items was on back order and they hadn't shipped anything!  I said 
thanks for letting me know!  They then shipped what they had and 
promised to ship the one item that was not in stock(crimper) in 3 days.  
Eight days later still no crimper. I asked for the tracking number, they 
said, oh it hasn't shipped yet, maybe today maybe later.. 

I told them to cancel the order for the crimper and told them their 
customer service had really taken a dive for the worse.  I rated the 
latest experience as an F.

They replied that they thought I should go somewhere else as my 
expectations were to high.   I had already moved them to into my last 
resort list of suppliers.

Stein used to be courteous,   communicative,  and  a fast shipper.  I 
guess success has changed things.

beware of ordering from them if you need of any of the items soon... 

Scott