REFLECTOR: Velocity, Inc. - Brendan O'Riordan

[Jorge Bujanda]

I agree with the words of recognition, from others, to a true 
professional and to a job exceedingly well done.  I insert below part of 
a message I sent to Velocity back in June that very much applies today.

************************************************************
Hi Brendan,

Hope you are well.  As usual, thanks for your prompt response and great 
support to us customers....     you truly elevate Velocity's Customer 
Service.  In projects like these, like it or not, the customer is a 
customer at least until the airplane is completed or the builder 
quits...    You have always made me feel very comfortable when 
interacting with you as support for my building questions and problems.  
You never ignore my questions, always respond promptly and your answers, 
although to the point, never lack detail or give the impression of a 
rushed response. 
For what is worth, I am copying others at Velocity.  I believe it is 
important that customer complaints and comments be acknowledged, but 
also, that customers take the time to bring up the good things and 
commend those who deserve it.

Regards
Jorge Bujanda

******************************************************************


Scott Baker wrote:

>  
> Since most on the Reflector are in "builder mode", I wanted to give an 
> announcement that Brendan O'Riordan has recently left Velocity, Inc. 
> under happy circumstances - or to put it more correctly, as happy as 
> one can be when a friend and valued person moves on to another chapter 
> in life.
>  
> For those who have not recently called for customer support, Brendan 
> was the main "go-to" person for technical support questions.  As a 
> Certified Flight Instructor with lots of Velocity flight experience, 
> an A&P mechanic, and a computer and internet familiar kind of person, 
> Brendan was uniquely qualified to help Velocity customers with 
> technical assistance questions.  Because of this and because of his 
> being such a great person, his presence at Velocity will be missed!
>  
> Brendan's plans include taking some time off to rebuild his early 70's 
> model convertible Chevelle and later relocating (just in time for 
> winter) to his hometown of Chicago.
>  
> Scott Swing and I will be answering the bulk of technical support 
> questions.  Velocity is in the process of installing a new telephone 
> system with (Lord help us) a voice mail system.  The new telephone 
> system offers some technical advantages such as allowing tech-service 
> calls to enter the system without going through the central 
> receptionist - and ring at both Scott's and my desk.  Velocity will 
> continue to maintain a "builder hot line" telephone number, which we 
> will also answer on weekends if we happen to be nearby.
>  
> SB
>  
>  
>
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