REFLECTOR: Velocity Phone contact Sebastian

via Reflector reflector at tvbf.org
Wed Jun 17 13:11:28 CDT 2015


Velocity is having MAJOR phone/ internet issues.  Best way to contact many of us is through email since we can get that at home and on our smart phones at work.  Unfortunately we are now waiting for Comcast to run a line into our building so we can have a more consistent system.  The current internet we are on is not supporting our new phone system the way it should.  

We recently changed over to VoIP so that we can (eventually) once it is set up an working better be able to push call out in the field to cells if someone is off site. (ie myself and Duane when we are at a show the office can push a call to us)

Many have said they are not able to leave a message, this is also being addressed.  The system currently has a greeting then goes through the rings, 10-13 then voice mail.  Ext 500 is the general mail box.

This is as frustrating for us as it is our customers.  We appreciate your patience while the matter is resolved.

John Abraham
Executive V.P. Sales and Marketing, Chief Pilot



-----Original Message-----
From: "Ron N VelocityXLFG via Reflector" <reflector at tvbf.org>
To: "Randy Thompson" <randy415c at gmail.com>, "Velocity Aircraft Owners and Builders list" <reflector at tvbf.org>
Date: 06/17/15 13:42
Subject: Re: REFLECTOR: Velocity Phone contact Sebastian

Our Company phones are not working well in Chicago either .Comcast is having all sorts of problems  for weeks now.

Ron
On 6/17/2015 12:19 PM, Randy Thompson via Reflector wrote:


Patrick, 
I was there last month just after they got a new phone system.  Had some trouble then.  Bugs should be out by now!
Randy
N62BZ
On Jun 17, 2015 12:28 PM, "Patrick Sieders via Reflector" <reflector at tvbf.org> wrote:

Hello all,

 

Is the company having telephone issues ? I have tried to get in touch with them this morning and I get a " wait for next available representative" mesg, followed by " "ext. 500 not available" .. all on the 1860 number.

Any other ways to get in touch with them ? (I am trying to get an answer on an email I sent 2 months ago, and resent 4 weeks ago….)

 

Thanks !

Patrick Sieders

XLFG-5 building… building

 

 

 


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