REFLECTOR: AUA Insurance

[Robert Wood]

Or Bob Mackey in the Falcon office in Oshkosh.

Bob Wood

Sent from my iPad

On Aug 7, 2012, at 9:19 PM, "Stockman, Bill" <bill.stockman at daytonaero.com> wrote:

> I have had Falcon for years, try Conrad if interested:    Conrad Geeslin [CGeeslin at falconinsurance.com]
> ________________________________________
> From: reflector-bounces at tvbf.org [reflector-bounces at tvbf.org] On Behalf Of Scott Baker [scottb33333 at gmail.com]
> Sent: Tuesday, August 07, 2012 7:13 PM
> To: Velocity Aircraft Owners and Builders list
> Subject: REFLECTOR: AUA Insurance
> 
> For the longest time I have been supporting Pam Sharpe and AUA aviation
> insurance out of Greensboro, NC.  Pam was one of the few agents 'out
> there' that took an interest in insuring Velocity aircraft and worked
> diligently to secure affordable insurance for Velocity owners.  AUA was
> recently purchased by another insurance agency based in Alabama.  Soon
> after Chartis (AIG) Insurance announced a business 'divorce' from AUA.
> Chartis sent letters to all of its policy holders written by AUA to
> announce that they (Chartis) would no longer accept new or renewal
> policies from AUA. Soon after I received the letter from Chartis, Pam
> telephoned to explain AUA's position and to say that she was able to
> provide comparable coverage at a comparable premium with another
> insurance carrier.  I asked Pam to secure coverage with the comparable
> company.  Several weeks went by with no communication from AUA.  I sent
> an Email to Pam asking for confirmation to coverage.  No reply.  Two
> weeks later I send a follow up Email asking for confirmation of
> coverage.  No reply.  Two weeks later I telephoned AUA, which was
> answered by a message machine.  Called again the next day - and again
> the call was answered by a message machine.
> 
> With this background, I visited NationAir (which has a regional office
> located at Sebastian, FL).  Formally changed insurance agencies - and
> asked my new agent to renew my aircraft's insurance policy with
> Chartis.  I received word today that my policy had lapsed during my
> back-and-forth communications with AUA - and that while Chartis is happy
> to underwrite a policy for my aircraft, they consider it a 'new' policy
> due to the lapse in coverage ... which includes a higher premium for
> 'new' policies.
> 
> Needless to say, I am upset that Pam Sharpe/AUA -
> * Failed to follow up (at all) following a telephone request and two (2)
> Emails requesting confirmation of coverage, and that
> * That they (and me) allowed the current coverage to lapse - which
> causes me to
> * Pay a higher premium to insure my aircraft because of the lapse in
> coverage.
> 
> Not Good.  Sorry to see a once "good guy" insurance agency go bad.
> 
> If you have AUA as your insurance agent, please pay attention to your
> policy expiration date.  If the aircraft is insured through Chartis, be
> sure to renew through a Chartis approved agency.
> 
> Scott B.
> 
> 
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