REFLECTOR: AUA Insurance

[Kevin Baker]

Hi All
FYI I just used Costello and had prompt replys. Most wonderful and good coverage.

Thanks
Kevin Baker

.

On Aug 7, 2012, at 6:13 PM, Scott Baker <scottb33333 at gmail.com> wrote:

> For the longest time I have been supporting Pam Sharpe and AUA aviation insurance out of Greensboro, NC.  Pam was one of the few agents 'out there' that took an interest in insuring Velocity aircraft and worked diligently to secure affordable insurance for Velocity owners.  AUA was recently purchased by another insurance agency based in Alabama.  Soon after Chartis (AIG) Insurance announced a business 'divorce' from AUA.  Chartis sent letters to all of its policy holders written by AUA to announce that they (Chartis) would no longer accept new or renewal policies from AUA. Soon after I received the letter from Chartis, Pam telephoned to explain AUA's position and to say that she was able to provide comparable coverage at a comparable premium with another insurance carrier.  I asked Pam to secure coverage with the comparable company.  Several weeks went by with no communication from AUA.  I sent an Email to Pam asking for confirmation to coverage.  No reply.  Two weeks later I send a follow up Email asking for confirmation of coverage.  No reply.  Two weeks later I telephoned AUA, which was answered by a message machine.  Called again the next day - and again the call was answered by a message machine.
> 
> With this background, I visited NationAir (which has a regional office located at Sebastian, FL).  Formally changed insurance agencies - and asked my new agent to renew my aircraft's insurance policy with Chartis.  I received word today that my policy had lapsed during my back-and-forth communications with AUA - and that while Chartis is happy to underwrite a policy for my aircraft, they consider it a 'new' policy due to the lapse in coverage ... which includes a higher premium for 'new' policies.
> 
> Needless to say, I am upset that Pam Sharpe/AUA -
> * Failed to follow up (at all) following a telephone request and two (2) Emails requesting confirmation of coverage, and that
> * That they (and me) allowed the current coverage to lapse - which causes me to
> * Pay a higher premium to insure my aircraft because of the lapse in coverage.
> 
> Not Good.  Sorry to see a once "good guy" insurance agency go bad.
> 
> If you have AUA as your insurance agent, please pay attention to your policy expiration date.  If the aircraft is insured through Chartis, be sure to renew through a Chartis approved agency.
> 
> Scott B.
> 
> 
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