REFLECTOR: AUA Insurance

[Robert Wood]

I have been happy with Falcon for 10 years.

Bob Wood
XL FG

Sent from my iPad

On Aug 7, 2012, at 7:19 PM, nmflyer1 at aol.com wrote:

> That is the type of service I got from her years ago when I bought the 235. Horrible. Gor rid of it after a year & have been happier ever since. 
> 
> Kurt 
> 
> 
> -----Original Message-----
> From: Scott Baker <scottb33333 at gmail.com>
> To: Velocity Aircraft Owners and Builders list <reflector at tvbf.org>
> Sent: Tue, Aug 7, 2012 5:14 pm
> Subject: REFLECTOR: AUA Insurance
> 
> For the longest time I have been supporting Pam Sharpe and AUA aviation 
> insurance out of Greensboro, NC.  Pam was one of the few agents 'out 
> there' that took an interest in insuring Velocity aircraft and worked 
> diligently to secure affordable insurance for Velocity owners.  AUA was 
> recently purchased by another insurance agency based in Alabama.  Soon 
> after Chartis (AIG) Insurance announced a business 'divorce' from AUA.  
> Chartis sent letters to all of its policy holders written by AUA to 
> announce that they (Chartis) would no longer accept new or renewal 
> policies from AUA. Soon after I received the letter from Chartis, Pam 
> telephoned to explain AUA's position and to say that she was able to 
> provide comparable coverage at a comparable premium with another 
> insurance carrier.  I asked Pam to secure coverage with the comparable 
> company.  Several weeks went by with no communication from AUA.  I sent 
> an Email to Pam asking for confirmation to coverage.  No reply.  Two 
> weeks later I send a follow up Email asking for confirmation of 
> coverage.  No reply.  Two weeks later I telephoned AUA, which was 
> answered by a message machine.  Called again the next day - and again 
> the call was answered by a message machine.
> 
> With this background, I visited NationAir (which has a regional office 
> located at Sebastian, FL).  Formally changed insurance agencies - and 
> asked my new agent to renew my aircraft's insurance policy with 
> Chartis.  I received word today that my policy had lapsed during my 
> back-and-forth communications with AUA - and that while Chartis is happy 
> to underwrite a policy for my aircraft, they consider it a 'new' policy 
> due to the lapse in coverage ... which includes a higher premium for 
> 'new' policies.
> 
> Needless to say, I am upset that Pam Sharpe/AUA -
> * Failed to follow up (at all) following a telephone request and two (2) 
> Emails requesting confirmation of coverage, and that
> * That they (and me) allowed the current coverage to lapse - which 
> causes me to
> * Pay a higher premium to insure my aircraft because of the lapse in 
> coverage.
> 
> Not Good.  Sorry to see a once "good guy" insurance agency go bad.
> 
> If you have AUA as your insurance agent, please pay attention to your 
> policy expiration date.  If the aircraft is insured through Chartis, be 
> sure to renew through a Chartis approved agency.
> 
> Scott B.
> 
> 
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