REFLECTOR: Making Velocities easier to build?

[steve korney]

Thanks for the kind reply Scott....I wasn't trying to be nasty.... Just open with everyone... We have all had few problems....

Steve 


From: sbakr at comcast.net
To: reflector at tvbf.org
Date: Thu, 1 Oct 2009 17:29:36 -0400
Subject: Re: REFLECTOR: Making Velocities easier to build?










Steve,
I think everyone has the right to say whatever they wish 
in this forum.
When it comes to resolving customer service issues, I 
think it's best that the affected parties deal directly with one another and not 
in an open forum.  That's just being polite.
The people at Velocity, me included, have pride in our 
work.  We want to do a good job for all of you, our customers.  
Sometimes things don't go as planned.  No one is perfect, but we try.  
The company realizes that it is performance that counts; not just trying to do 
well.  I feel that if customers understand this, they might be a bit more 
accepting of circumstances and work with us to find a solution, because the 
company truly wants to "do right" by all of its customers.  I'll repeat 
what I said to Kurt, if you have any customer service issues, please give 
me a call.
All of this being said, no one wants to be a whipping 
boy.  Open criticism for the sake of criticism (versus solving problems) 
only alienates people.  Little good becomes of it.
Duane and Scott do not monitor the REFLECTOR because of 
unwarranted criticism.  I don't think Velocity builders would appreciate 
the company posting comments on the REFLECTOR criticizing builder 
mistakes.  Again, in my opinion it's just not polite.  If folks want 
to read dirt, there is plenty in the tabloids at the supermarket checkout 
counter!
Wishing everyone the best,
Scott B.
 
 

  ----- Original Message ----- 
  From: 
  steve 
  korney 
  To: Reflector Reflector 
  Sent: Thursday, October 01, 2009 11:50 
  AM
  Subject: Re: REFLECTOR: Making Velocities 
  easier to build?
  

This is an open forum Scott B... No need to hide any issues 
  that come up...

Snip--- "If you have other issues that you wish to discuss, please call 
  me at 772-589-1860."  I will be happy to address them with you 
  directly."---

As much as that sounds like personal attention... It 
  sounds like meeting behind closed doors for us 
  readers...

Steve


  
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