REFLECTOR: Factory Support

victor taylor velocityoner at yahoo.com
Thu Oct 1 13:35:58 CDT 2009


I am sure that all business have mistakes from time to time and that Velocity is no different. However I can tell you that through the 17 years that I have delt with them they have bent over backwards to do the right thing for me. While on a very few occations the person that I wanted to talk to was out of the office or busy they have never failed to get back with me in a timely manor. 
Just recently I got the wrong bearings, which was probably my fault to begin with. I called and talked to Ken and the problem was fixed that day.  
Scott Baker is the type of guy that if he is wrong he will quickly admit it and do his best to correct it. I think if you give Scott the chance to make it right you won't be dissapointed. 
 
Victor Taylor
N93DV


      
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