REFLECTOR: Making Velocities easier to build?

[Brian Michalk]

After my off field incident, I ordered a pile of epoxy materials, plus
nose gear hardware.  I thought I'd support the factory, since I could
have ordered it all from Spruce except for the hardware.

The hardware was not in stock, which was understandable, but the epoxy
and glass materials never arrived.  After more than two months, I
eventually canceled my order.  I bought a damaged fuselage that has most
of everything I need, and my materials came from Spruce.

In my case, I'm trying to help them out.

nmflyer1 at aol.com wrote:
> I really try to be patient, but perhaps my carreer field prohibits that.
> How about making parts that are true & correct?  That may surely make
> things easier and faster, without changing the build ratio of parts!
> Twice I have received incorrect nose gears! I have been waiting for a
> simple answer on the next step on my own nose gear since Velocity signed
> for the part last Friday. Still no answer. I could bring up the rest of
> the problems I have had if you like.
> I have a pretty simple rule in my life, that is do not expect more from
> others than you are willing to do yourself. If I did my business like
> this, there would be dead people scattered all over the country. So
> please, do things correct, have a GOOD quality control program, and when
> an obvious defect shows up Address it!
>  
> Feel free to justify why I have to pay over and over again for defective
> parts, shipping and poor service.
>  
> Kurt Winker
> 505-610-3676

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