REFLECTOR: Technical Support Hours

[Me You]

I had a similar situation six months ago. I needed a replacement instrument panel, due to theft, and after several unsuccessful attempts to get a quote, I finely phoned the factory. Duane Swing answered the phone. He told me that they could supply a replacement panel. After a few more telephone calls to get a price (again, unsuccessfully), I just gave up.
I had a similar problem trying to get parts from the factory during the winter of 04/05. At that time I was not impressed with the service, either. It took several months and much hounding (by me) to finally get all the parts I needed.
Plane is great, but I am not very impressed with the service I received from the factory. Now I get everything I need fabricated locally.
 
Murray
 



> Date: Tue, 3 Feb 2009 20:59:03 -0500> From: tomcat05 at comcast.net> To: reflector at tvbf.org> Subject: REFLECTOR: Technical Support Hours> > "in the face of some pretty serious economic> times we have no choice but to shift more people over to service work to> produce billable hours to help off-set reduced kit sales.> > I think that Velocity is more focused on customer support and service than> most kit companies out there."> > Ken, I've had my plane worked on at the factory a couple of times. Great service and reasonable cost. > However, in early December I called asking to get my nose gear shock replaced. Factory glad to do it > and would call me back to set up appt. Never got a call back, I called twice more (also emailed) and eventually I gave up. > If your philosophy is as above, then you've got some fixing to do.> This is meant solely as constructive criticism. Good service companies are always looking for ways to improve, just trying> to give you something to work on. Tom> > _______________________________________________> To change your email address, visit http://www.tvbf.org/mailman/listinfo/reflector> > Visit the gallery! www.tvbf.org/gallery> user:pw = tvbf:jamaicangoose> Check new archives: www.tvbf.org/pipermail> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
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