REFLECTOR: Technical Support Hours

[Kevin Baker]

Hi Ken,
First let me say.. thanks for the update. Much appreciated.

Second.. this may just be my take.. but that is very disappointing news.
Going from the best support in the industry to ... 2 - 1 hour slots a 
day for mon-fri.  - bound to be near the bottom.

As I'm not sure what is going on behind the scenes (post takover/or 
sell to RR New owners) it sure is looking like Velocity Aircraft as 
we know it is already changing to a less builder friendly company. It 
really pains me to have to say that.

I'm just speculating .. but it makes me wonder if this is due to the 
economy (ie- no one is buying velocity kits and folks being layed 
off) or due to the "new owners" not being interested in the kit 
building business? or just wanting to focus on the rocket league and 
not us kit builders.

Anyway....  I'm very much hoping that this isn't a sign of things to 
come but a one time deal.

wow... what a change. It was SO nice to be able to talk to folks at 
velocity when we were in a building bind. Now we are going to have to 
try to get/find time from work to see if we can catch someone at 
velocity for a quick word of help.

... ok ok... i guess i've said my peace...

Kevin Baker  :-(


At 08:53 AM 2/2/2009, Ken C. Baker wrote:
>All,
>
>I hate to be the bearer of bad news, but Velocity has an announcement
>regarding a reduction in technical support hours:
>
>Technical Support - Scheduled Times
>
>Those who purchase a Velocity kit enjoy one of the best technical service
>and support programs in the aircraft kit industry. Original buyers enjoy
>free, lifetime technical support via telephone by calling the main office
>number (772)589-1860, the dedicated tech support telephone number listed in
>your Builder's Manual; and through email by contacting
>support at velocityaircraft.com.
>
>Effective February 1, 2009 technical support via telephone is offered
>between the hours of 11:00am until noontime; and 4:00pm through 5:00pm
>(Eastern Time) during business days. Email is the preferred method of
>contacting the company for technical support The company responds to email
>tech support questions throughout the day.
>
>Additional technical support is available by accessing the on-line
>Construction Manual through the "Builders" section of the Velocity web site,
>www.velocityaircraft.com. The generic Construction Videos (now available on
>DVD) also provide hints and answers to most common builder questions.
>
>Builders are always invited to visit the Velocity Service Center in
>Sebastian, FL to observe, learn, ask questions, and take photos. The Head
>Start Builder Assist Program provides hands-on factory training and
>assistance towards the building of your Velocity.  Velocity owners pay a
>shop rate for factory supplied labor. While most Velocity owners find it
>helpful to attend the Head Start Builder Assist Program at the beginning of
>the building process, many bring their projects to the factory later in the
>building process to accelerate and help finish the aircraft's construction.
>
>Additional support is offered through factory sponsored builders educational
>forums and workshops.  Velocity University (tentatively scheduled for
>February 2010) is slated to offer dozens of informative classes over a 3-day
>period.  Stay tuned to the Velocity web site for more information.
>
>Best Regards,
>
>-Ken Baker
>kenb at velocityaircraft.com
>
>
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