REFLECTOR: Technical Support Hours

[Ken C. Baker]

All,

I hate to be the bearer of bad news, but Velocity has an announcement
regarding a reduction in technical support hours:

Technical Support - Scheduled Times

Those who purchase a Velocity kit enjoy one of the best technical service
and support programs in the aircraft kit industry. Original buyers enjoy
free, lifetime technical support via telephone by calling the main office
number (772)589-1860, the dedicated tech support telephone number listed in
your Builder's Manual; and through email by contacting
support at velocityaircraft.com.

Effective February 1, 2009 technical support via telephone is offered
between the hours of 11:00am until noontime; and 4:00pm through 5:00pm
(Eastern Time) during business days. Email is the preferred method of
contacting the company for technical support The company responds to email
tech support questions throughout the day.

Additional technical support is available by accessing the on-line
Construction Manual through the "Builders" section of the Velocity web site,
www.velocityaircraft.com. The generic Construction Videos (now available on
DVD) also provide hints and answers to most common builder questions.

Builders are always invited to visit the Velocity Service Center in
Sebastian, FL to observe, learn, ask questions, and take photos. The Head
Start Builder Assist Program provides hands-on factory training and
assistance towards the building of your Velocity.  Velocity owners pay a
shop rate for factory supplied labor. While most Velocity owners find it
helpful to attend the Head Start Builder Assist Program at the beginning of
the building process, many bring their projects to the factory later in the
building process to accelerate and help finish the aircraft's construction.

Additional support is offered through factory sponsored builders educational
forums and workshops.  Velocity University (tentatively scheduled for
February 2010) is slated to offer dozens of informative classes over a 3-day
period.  Stay tuned to the Velocity web site for more information.

Best Regards,

-Ken Baker
kenb at velocityaircraft.com