REFLECTOR: Fw: Technical Support Transfer Fee
Matt Bucko
mbuc310 at cox.net
Mon Jun 23 10:11:29 CDT 2008
I purchased my kit from Randy Wharton. The best 400 I spent went to
Velocity. The tech support service from them great.
Matt
-----Original Message-----
From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org]On
Behalf Of Scott Baker
Sent: Sunday, June 22, 2008 2:07 PM
To: Velocity Aircraft Owners and Builders list
Subject: REFLECTOR: Fw: Technical Support Transfer Fee
----- Original Message -----
From: "Scott Baker" <sbakr at comcast.net>
To: "Velocity Aircraft Owners and Builders list" <reflector at tvbf.org>
Sent: Friday, June 20, 2008 6:07 PM
Subject: Technical Support Transfer Fee
> It's time clarify some misconceptions regarding the Technical Support
> Transfer Fee for second (and subsequent) owners of Velocity aircraft.
> Parts support is offered regardless of enrollment in the Technical Support
> Transfer Fee program.
> Original buyers of Velocity aircraft receive free, unlimited technical
> support from the factory via telephone; email; or through visits to the
> Velocity Service Center. The "free" part of the technical support does
> not transfer to the new owner when a kit is sold.
> The factory offers a technical support program to new buyers of
> kits-in-progress; and to those who purchase Velocity aircraft that are
> licensed and flying. The one-time rates are:
> $800 if the aircraft is not flying; and $400 if the aircraft is flying.
> Once registered, the second owner receives the same unlimited (no
> additional cost going forward) technical support as the original buyer of
> the Velocity kit.
> Editorial: Some buyers of kits-in-progress are extremely reluctant to
> purchase the Technical Support Transfer Fee. For some reason they believe
> that the since the original owner 'purchased' unlimited tech support with
> the price of the kit - that they are entitled to the same support for
> free. What people do not realize is that factory tech support people have
> already assisted the original buyer with many hours of tech support - and
> now the new buyer wants us to rewind and explain everything again from the
> beginning. Second owners often require _more_ support than original
> buyers - because the second owner does not have the benefit of knowing how
> the aircraft (at whatever stage of development the aircraft happens to be
> in) was built. As the number Velocity aircraft for sale escalates - the
> staff time for technical support climbs as well.
> Velocity is a business - not a club. Yes, we take a personal interest in
> people - but our people work for pay. Strange as it might seem, Velocity
> is not a volunteer organization (although I sometimes feel that we are a
> non-profit company!).
> I think it is fair to say that everyone at Velocity hopes that builders
> _will_ use the factory as a resource. We live, breath, eat, and sleep
> Velocity every day. We may not know everything there is to know about
> building an aircraft - but we do know a heck of a lot - and we are very
> willing to share this information with those who ask. This is especially
> true with support involving structure and safety. In return , we ask for
> your financial support to help keep talented people near the telephone to
> answer your questions.
> You all are truly the greatest!
> Many thanks,
> Scott B.
>
>
>
> ----- Original Message -----
> From: "Brainard, Jerry" <Jerry.Brainard at anthem.com>
> To: "Velocity Aircraft Owners and Builders list" <reflector at tvbf.org>
> Sent: Friday, June 20, 2008 8:44 AM
> Subject: Re: REFLECTOR: Main gear leg problems
>
>
>> That's a bit harsh. I have not found them to be the money-grubbing sort
>> that you seem to be intimating. They have been very fair and helpful
>> with me.
>>
>> I must say that I am a bit surprised that one must pay $400 to buy a
>> part. It was my impression that the fee was for support of anyone but
>> the original buyer.
>>
>> But hey, your mileage may vary
>>
>> Jerry
> www.tvbf.org/archives/velocity/maillist.html
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