REFLECTOR: factory support email

Tue Dec 18 08:21:20 CST 2007

Well, if the problem is with AT&T/Bell South, I'm sure it will be resolved immediately.  The combined company is large organization with world class technical capabilities that is dedicated to customer service.  Problem identification and resolution is the new AT&T/Bell South's number one priority.  They are not satisfied until their customers are satisfied.

.......the forgoing is a joke.

Chuck Jensen 

-----Original Message-----
From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org]On Behalf Of Ken C. Baker
Sent: Tuesday, December 18, 2007 9:04 AM
To: 'Velocity Aircraft Owners and Builders list'
Subject: Re: REFLECTOR: factory support email

Kirk et al,

You're right that the problem has to do with open relay servers. However, our email server is not configured as an open relay. The problem is actually very strange. My understanding of the situation is as follows:

We use DNSBL Filtering, or, DNS Black List Filtering, to limit our spam. The nature of DNSBL filtering is that all incoming mail is routed through a subscription third party 'blocklist' server that compares the origins of an email against a database of known spamming DNS addresses and known spamming server attributes.  Like you said, one of the big no-no's in the anti-spam world is to send via an open relay. The problem that we've encountered in the last week has to do with the finalization last week of the AT&T/Bellsouth merger. As part of a general hardware integration - there are several thousand routers right now under the care of AT&T that are configured as open relays. So if any emails sent to velocityaircraft.com go through any of these AT&T routers at any point in their electronic journey, they get tagged with an 'open relay' mark that our DNSBL filter will bounce. This is the reason that some emails will be bounced the first time, and accepted the very next time you hit send - because the server pathways that an email follows are largely random; some times they will be directed through one of these open relays, sometimes not. It all has to do with the level of volume a particular switch or router is receiving at any given moment. 

This was a completely unexpected situation, and our DNSBL filtering rules haven't quite caught up yet with the change. Obviously this is an absolutely unacceptable situation. And I'm doing absolutely everything I can right now to get the situation straightened out.

One thing that everyone can do to help me out is to send a few test emails to Velocity today and forward your error logs to me if you can't get through. If you can't get through to kenb at velocityaircraft.com - please send them to my personal address at kencbaker at bluebottle.com . The more error logs I get, the more I can isolate the exact nature of the problem - and the quicker these emails will stop bouncing. 

Sincerest apologies for the problems.

Best Holiday Wishes to All,

-Ken Baker
kenb at velocityaircraft.com

  _____  

From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org] On Behalf Of Kirk Aragon
Sent: Monday, December 17, 2007 1:56 PM
To: Velocity Aircraft Owners and Builders list
Subject: Re: REFLECTOR: factory support email

Hi all,

I've seen an error response that the email server Velocity Aircraft is using is an "open relay." If that is true, I can see many ISP's not allowing email to or from their server(s). Here is a definition of open relay:

The problem might be an "open relay"! An open relay is a mail server that is incorrectly configured, such that it will allow anyone on the Internet to send mail to anyone else on the Internet. This allows junk e-mailers to use the mail server to send their mail, while remaining anonymous. It is estimated that up to 90% of all unwanted e-mail on the Internet is sent through open relays. Accepting mail from open relays would open up our mail server, and our users, to thousands of unwanted messages a day. Many ISPs and businesses use one method or another to filter or block mail from open relays, the most common of which is a subscription to a service that tracks currently open relays.

I sent an email to Art about this issue (but it probably "bounced").

Kirk

> Date: Mon, 17 Dec 2007 09:33:37 -0600
> From: velocity at davebiz.com
> To: reflector at tvbf.org
> Subject: Re: REFLECTOR: factory support email
> 
> Or you could complain to Velocity and tell them that the spam filter 
> they are using is too restrictive. After all, your emails have made it 
> to the Reflector without getting bounced...
> 
> 
> Scott Derrick wrote:
> > Doug,
> >
> > that response means your ISP has been identified, rightly or wrongly as
> > providing services to spammers. Once on the global list spam filters that
> > us e isp lists will reject any email from that domain. You need to
> > contact your ISP and complain... They are the only ones that can get
> > their domain which is your domain off the lists.
> >
> > Scott
> >
> >
> > 
> >> Thanks, Ken. Here's the error message:
> >>
> >> This Message was undeliverable due to the following reason:
> >>
> >> Each of the following recipients was rejected by a remote mail server.
> >> The reasons given by the server are included to help you determine why
> >> each recipient was rejected.
> >>
> >> Recipient: <support at velocityaircraft.com>
> >> Reason: Recipient refused. Known spammer found, refer to
> >> http://www.uceprotect.net/en/rblcheck.php?ipr=68.168.78.202
> >>
> >>
> >> Doug Holub
> >> ----- Original Message -----
> >> From: "Ken C. Baker" <kenb at velocityaircraft.com>
> >> To: "'Velocity Aircraft Owners and Builders list'" <reflector at tvbf.org>
> >> Sent: Monday, December 17, 2007 7:50 AM
> >> Subject: Re: REFLECTOR: factory support email
> >>
> >>
> >> 
> >>> Doug and Tom et Al,
> >>>
> >>> Here's a full breakdown of everyone at the factory and their email
> >>> aliases:
> >>>
> >>> Scott Swing: scotts at velocityaircraft.com, support at velocityaircraft.com,
> >>> maintenance at velocityaircraft.com
> >>> Scott Baker: scottb at velocityaircraft.com, info at velocityaircraft.com,
> >>> kitsales at velocityaircraft.com
> >>> Ken Baker: kenb at velocityaircraft.com, manuals at velocityaircraft.com,
> >>> newsletter at velocityaircraft.com, webmaster at velocityaircraft.com,
> >>> classes at velocityuniversity.com
> >>> Art Jones: art at velocityaircraft.com, accounting at velocityaircraft.com,
> >>> demos at velocityaircraft.com
> >>> John Abraham: john at velocityaircraft.com,
> >>> flighttraining at velocityaircraft.com
> >>> Paul Baribault: paulb at velocityaircraft.com,
> >>> purchasing at velocityaircraft.com
> >>> Parts Department: parts at velocityaircraft.com
> >>>
> >>> Doug - support at velocityaircraft.com should be working fine, and is
> >>> answered
> >>> by Scott Swing. When you emailed - was it rejected? Or has it just not
> >>> been
> >>> answered yet? If it was rejected, I would really appreciate it if you
> >>> can
> >>> send me the error log.
> >>>
> >>> Best Holiday Wishes to All,
> >>>
> >>> -Ken Baker
> >>> kenb at velocityaircraft.com
> >>>
> >>> -----Original Message-----
> >>> From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org] On
> >>> Behalf Of Tom
> >>> Sent: Monday, December 17, 2007 6:16 AM
> >>> To: reflector at tvbf.org
> >>> Subject: REFLECTOR: factory support email
> >>>
> >>> They're generally a bit slow on answering emails. Calling is best. Duane
> >>> is
> >>> generally very good about answering emails but he's currently in Texas.
> >>> (duane at velocitaircraft.com) You've also got scotts at velocityaircraft.com
> >>> and
> >>> art at velocityaircraft.com. I'd assume Kens is similar but not sure.
> >>> _______________________________________________
> >>> To change your email address, visit
> >>> http://www.tvbf.org/mailman/listinfo/reflector
> >>>
> >>> Visit the gallery! www.tvbf.org/gallery user:pw = tvbf:jamaicangoose
> >>> Check
> >>> new archives: www.tvbf.org/pipermail Check old archives:
> >>> http://www.tvbf.org/archives/velocity/maillist.html
> >>>
> >>>
> >>> _______________________________________________
> >>> To change your email address, visit
> >>> http://www.tvbf.org/mailman/listinfo/reflector
> >>>
> >>> Visit the gallery! www.tvbf.org/gallery
> >>> user:pw = tvbf:jamaicangoose
> >>> Check new archives: www.tvbf.org/pipermail
> >>> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
> >>>
> >>> 
> >> _______________________________________________
> >> To change your email address, visit
> >> http://www.tvbf.org/mailman/listinfo/reflector
> >>
> >> Visit the gallery! www.tvbf.org/gallery
> >> user:pw = tvbf:jamaicangoose
> >> Check new archives: www.tvbf.org/pipermail
> >> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
> >>
> >> 
> >
> >
> > _______________________________________________
> > To change your email address, visit http://www.tvbf.org/mailman/listinfo/reflector
> >
> > Visit the gallery! www.tvbf.org/gallery
> > user:pw = tvbf:jamaicangoose
> > Check new archives: www.tvbf.org/pipermail
> > Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
> > 
> 
> _______________________________________________
> To change your email address, visit http://www.tvbf.org/mailman/listinfo/reflector
> 
> Visit the gallery! www.tvbf.org/gallery
> user:pw = tvbf:jamaicangoose
> Check new archives: www.tvbf.org/pipermail
> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html

  _____  

From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org] On Behalf Of Kirk Aragon
Sent: Monday, December 17, 2007 1:56 PM
To: Velocity Aircraft Owners and Builders list
Subject: Re: REFLECTOR: factory support email

Hi all,

I've seen an error response that the email server Velocity Aircraft is using is an "open relay." If that is true, I can see many ISP's not allowing email to or from their server(s). Here is a definition of open relay:

The problem might be an "open relay"! An open relay is a mail server that is incorrectly configured, such that it will allow anyone on the Internet to send mail to anyone else on the Internet. This allows junk e-mailers to use the mail server to send their mail, while remaining anonymous. It is estimated that up to 90% of all unwanted e-mail on the Internet is sent through open relays. Accepting mail from open relays would open up our mail server, and our users, to thousands of unwanted messages a day. Many ISPs and businesses use one method or another to filter or block mail from open relays, the most common of which is a subscription to a service that tracks currently open relays.

I sent an email to Art about this issue (but it probably "bounced").

Kirk

> Date: Mon, 17 Dec 2007 09:33:37 -0600
> From: velocity at davebiz.com
> To: reflector at tvbf.org
> Subject: Re: REFLECTOR: factory support email
> 
> Or you could complain to Velocity and tell them that the spam filter 
> they are using is too restrictive. After all, your emails have made it 
> to the Reflector without getting bounced...
> 
> 
> Scott Derrick wrote:
> > Doug,
> >
> > that response means your ISP has been identified, rightly or wrongly as
> > providing services to spammers. Once on the global list spam filters that
> > us e isp lists will reject any email from that domain. You need to
> > contact your ISP and complain... They are the only ones that can get
> > their domain which is your domain off the lists.
> >
> > Scott
> >
> >
> > 
> >> Thanks, Ken. Here's the error message:
> >>
> >> This Message was undeliverable due to the following reason:
> >>
> >> Each of the following recipients was rejected by a remote mail server.
> >> The reasons given by the server are included to help you determine why
> >> each recipient was rejected.
> >>
> >> Recipient: <support at velocityaircraft.com>
> >> Reason: Recipient refused. Known spammer found, refer to
> >> http://www.uceprotect.net/en/rblcheck.php?ipr=68.168.78.202
> >>
> >>
> >> Doug Holub
> >> ----- Original Message -----
> >> From: "Ken C. Baker" <kenb at velocityaircraft.com>
> >> To: "'Velocity Aircraft Owners and Builders list'" <reflector at tvbf.org>
> >> Sent: Monday, December 17, 2007 7:50 AM
> >> Subject: Re: REFLECTOR: factory support email
> >>
> >>
> >> 
> >>> Doug and Tom et Al,
> >>>
> >>> Here's a full breakdown of everyone at the factory and their email
> >>> aliases:
> >>>
> >>> Scott Swing: scotts at velocityaircraft.com, support at velocityaircraft.com,
> >>> maintenance at velocityaircraft.com
> >>> Scott Baker: scottb at velocityaircraft.com, info at velocityaircraft.com,
> >>> kitsales at velocityaircraft.com
> >>> Ken Baker: kenb at velocityaircraft.com, manuals at velocityaircraft.com,
> >>> newsletter at velocityaircraft.com, webmaster at velocityaircraft.com,
> >>> classes at velocityuniversity.com
> >>> Art Jones: art at velocityaircraft.com, accounting at velocityaircraft.com,
> >>> demos at velocityaircraft.com
> >>> John Abraham: john at velocityaircraft.com,
> >>> flighttraining at velocityaircraft.com
> >>> Paul Baribault: paulb at velocityaircraft.com,
> >>> purchasing at velocityaircraft.com
> >>> Parts Department: parts at velocityaircraft.com
> >>>
> >>> Doug - support at velocityaircraft.com should be working fine, and is
> >>> answered
> >>> by Scott Swing. When you emailed - was it rejected? Or has it just not
> >>> been
> >>> answered yet? If it was rejected, I would really appreciate it if you
> >>> can
> >>> send me the error log.
> >>>
> >>> Best Holiday Wishes to All,
> >>>
> >>> -Ken Baker
> >>> kenb at velocityaircraft.com
> >>>
> >>> -----Original Message-----
> >>> From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org] On
> >>> Behalf Of Tom
> >>> Sent: Monday, December 17, 2007 6:16 AM
> >>> To: reflector at tvbf.org
> >>> Subject: REFLECTOR: factory support email
> >>>
> >>> They're generally a bit slow on answering emails. Calling is best. Duane
> >>> is
> >>> generally very good about answering emails but he's currently in Texas.
> >>> (duane at velocitaircraft.com) You've also got scotts at velocityaircraft.com
> >>> and
> >>> art at velocityaircraft.com. I'd assume Kens is similar but not sure.
> >>> _______________________________________________
> >>> To change your email address, visit
> >>> http://www.tvbf.org/mailman/listinfo/reflector
> >>>
> >>> Visit the gallery! www.tvbf.org/gallery user:pw = tvbf:jamaicangoose
> >>> Check
> >>> new archives: www.tvbf.org/pipermail Check old archives:
> >>> http://www.tvbf.org/archives/velocity/maillist.html
> >>>
> >>>
> >>> _______________________________________________
> >>> To change your email address, visit
> >>> http://www.tvbf.org/mailman/listinfo/reflector
> >>>
> >>> Visit the gallery! www.tvbf.org/gallery
> >>> user:pw = tvbf:jamaicangoose
> >>> Check new archives: www.tvbf.org/pipermail
> >>> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
> >>>
> >>> 
> >> _______________________________________________
> >> To change your email address, visit
> >> http://www.tvbf.org/mailman/listinfo/reflector
> >>
> >> Visit the gallery! www.tvbf.org/gallery
> >> user:pw = tvbf:jamaicangoose
> >> Check new archives: www.tvbf.org/pipermail
> >> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
> >>
> >> 
> >
> >
> > _______________________________________________
> > To change your email address, visit http://www.tvbf.org/mailman/listinfo/reflector
> >
> > Visit the gallery! www.tvbf.org/gallery
> > user:pw = tvbf:jamaicangoose
> > Check new archives: www.tvbf.org/pipermail
> > Check old archives: http://www.tvbf.org/archives/velocity/maillist.html
> > 
> 
> _______________________________________________
> To change your email address, visit http://www.tvbf.org/mailman/listinfo/reflector
> 
> Visit the gallery! www.tvbf.org/gallery
> user:pw = tvbf:jamaicangoose
> Check new archives: www.tvbf.org/pipermail
> Check old archives: http://www.tvbf.org/archives/velocity/maillist.html

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