REFLECTOR: MT GOT BACK TO ME

[Scott Baker]

I did talk with Doug regarding Tom's and another Velocity owner's propeller, 
about customer service, and about practical approaches to repairing minor 
propeller damage.  One thing I do not do is forward (cc) anything from the 
Reflector outside of the group.
I'm glad that Doug made a favorable impression - more importantly, it sounds 
like he did a good job of opening lines of clear communication.
SB

----- Original Message ----- 
From: "KeithHallsten" <KeithHallsten at quiknet.com>
To: "Velocity Aircraft Owners and Builders list" <reflector at tvbf.org>
Sent: Wednesday, March 16, 2005 9:42 PM
Subject: Re: REFLECTOR: MT GOT BACK TO ME


> Tom,
>
> Maybe Scott "cc"ed MT on some of the recent Reflector traffic - If I was 
> in
> marketing for MT, it would be enough to fill me with dread and despair! 
> It
> doesn't take much of that sort of thing to make sales slump!
>
> Keith Hallsten, XLFG, with Catto Prop on the way!
>
>
> ----- Original Message ----- 
> From: "Tom Martino" <tmartino at troubleshooter.com>
> To: <reflector at www.tvbf.org>
> Sent: Wednesday, March 16, 2005 6:19 PM
> Subject: REFLECTOR: MT GOT BACK TO ME
>
>
> Without going into too much detail ... I hear consumer complaints each
> and every day.
>
> Most of the time ... complaints come from a lack of communication and a
> lack of information.  Consumers get frustrated and they start hating the
> product - even if the product is not that bad.
>
> Unfortunately for businesses, this frustration (and hatred) can be
> created by just one or two jerks within a company.  On the other hand
> ... one or two good people can make the whole company look good.
>
> Today, I ran into a great person (Doug Turner) at MT Propeller USA who
> answered all of my questions (I suspect Scott Baker had something to do
> with it - because he quoted Scott several times).  If you put pressure
> on them Scott - thanks!
>
> The gentleman apologized for the lack of communication and for a general
> lack of information concerning repairs.  I am convinced they are so
> worried about "liability" that they are very careful about recommending
> anything but factory repairs.
>
> However, when you convince them we are not all "lawsuit crazed
> Americans" they tend to open up.  They will tell you that a composite
> prop is not "magic" and repairs are quite practical in almost all
> circumstances (except in major damage).
>
> Yes, they have certain arrogance about their abilities to repair (as
> opposed to others) but that should be expected from any manufacturer.
> However, they acknowledge that there are several people capable of doing
> suitable repairs.
>
> I chose the option of cutting back my ends by one inch and sealing them.
> Hey said that was totally acceptable and that I would not notice a
> decrease in performance given my horsepower (325) and the fact there are
> four blades.
>
> I thought it only fair to give a follow-up since the gent was so nice
> and forthcoming with information.
>
> Tom
>
>
>
>
>
>
>
>
>
>
>
>
> ----------------------------------------------------------------------------
> ----
>
>
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