REFLECTOR: MT GOT BACK TO ME

[KeithHallsten]

Tom,

Maybe Scott "cc"ed MT on some of the recent Reflector traffic - If I was in
marketing for MT, it would be enough to fill me with dread and despair!  It
doesn't take much of that sort of thing to make sales slump!

Keith Hallsten, XLFG, with Catto Prop on the way!


----- Original Message ----- 
From: "Tom Martino" <tmartino at troubleshooter.com>
To: <reflector at www.tvbf.org>
Sent: Wednesday, March 16, 2005 6:19 PM
Subject: REFLECTOR: MT GOT BACK TO ME


Without going into too much detail ... I hear consumer complaints each
and every day.

 Most of the time ... complaints come from a lack of communication and a
lack of information.  Consumers get frustrated and they start hating the
product - even if the product is not that bad.

 Unfortunately for businesses, this frustration (and hatred) can be
created by just one or two jerks within a company.  On the other hand
... one or two good people can make the whole company look good.

 Today, I ran into a great person (Doug Turner) at MT Propeller USA who
answered all of my questions (I suspect Scott Baker had something to do
with it - because he quoted Scott several times).  If you put pressure
on them Scott - thanks!

 The gentleman apologized for the lack of communication and for a general
lack of information concerning repairs.  I am convinced they are so
worried about "liability" that they are very careful about recommending
anything but factory repairs.

 However, when you convince them we are not all "lawsuit crazed
Americans" they tend to open up.  They will tell you that a composite
prop is not "magic" and repairs are quite practical in almost all
circumstances (except in major damage).

 Yes, they have certain arrogance about their abilities to repair (as
opposed to others) but that should be expected from any manufacturer.
However, they acknowledge that there are several people capable of doing
suitable repairs.

 I chose the option of cutting back my ends by one inch and sealing them.
Hey said that was totally acceptable and that I would not notice a
decrease in performance given my horsepower (325) and the fact there are
four blades.

 I thought it only fair to give a follow-up since the gent was so nice
and forthcoming with information.

Tom












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