REFLECTOR: Crossflow Aero Engine Debacle

[Alex Balic]

Ed,

Where are you located?

Alex
  -----Original Message-----
  From: reflector-bounces at tvbf.org [mailto:reflector-bounces at tvbf.org]On
Behalf Of Cindie Alexander-Paschal
  Sent: Thursday, August 26, 2004 2:03 PM
  To: Velocity Aircraft Owners and Builders list
  Subject: Re: REFLECTOR: Crossflow Aero Engine Debacle


  Doug, We believe that we e-mailed you about our Crossflow engine, maybe
not. Well anyway. We ordered ours in 2003 after Oshkosh. with a deliver date
of January?? We did have some troubles with the dates that kept changing but
finally received our engine in April 2004. Now we just hung the engine so as
far as any problems we can not attest to that. We do have to speak up for
Crossflow as enough though the engine was not exactly on time we have it on
our Velocity. Jorge did tell us that as soon as we where ready he personally
would come down and do whatever it is that we need help with. We had a bad
experience with another engine company and we were very leery of ordering
again. Again our engine sure looks good (hope that it runs as good). We will
update you as to the performance as we move ahead. Also the radiator has to
have a modification to fit in our cowling, Jorge is working on this.  Hope
you have better news next e-mail   Ed Paschal

  DOHAYES at aol.com wrote:

    Dear Reflectorites -

    I noticed that Crossflow Aero has been advertising in Sport Aviation
with increasingly larger and more prominent page space, which is nice,
because it means they are at least pretending to be in business. Has anyone
out there ever ordered and received an engine from them, or even know anyone
who has? Did anyone see their booth at Oshkosh? Do they even have an engine
to show, much less to sell? Are there any Canadians out there, who live near
Toronto, who know a way to put pressure on them? I ordered my engine in
October of 2001. Has anyone else had to wait three years for an engine?

    As some of you may remember, I brought this up a few months ago, and
have so far only received numerous promises that it will be shipped in two
weeks. When nothing shows up, I call and am very calmly given another date,
with no mention of what happened to the last one. I tried the firm approach,
but it only got me shock and dismay at my rude and offensive behavior for a
response. My current patient approach doesn't seem to be working either, so
I need to try something else.

    I'd appreciate any help or advice anyone can provide in this matter. I'm
thinking of sending portions of this letter to Sport Aviation's advertising
department, in case Crossflow is in fact only in the business of taking
money. They can hardly be expected to make any guarantees about their
advertisers, but I think they'd like to know if something bad was happening.
I suppose Crossflow could be experiencing backlogs or technical
difficulties, but repeatedly making promises they can't keep is hardly the
way to handle that.

    For those who are interested, here is a little more background: The
engine was supposed to be delivered six months after placing the order, but
there was nothing in the contract to that effect, so that's really only a
starting point. They asked for the second payment in February of 2002, so at
that point everything seemed to be on track. Around that time, my painter
completely ruined my Velocity, abandoned half of it in a hangar two hundred
miles away, and left town. As I had no use for an engine while I was sanding
off paint, I didn't put any pressure on Crossflow when I didn't hear from
them during the rest of 2002. Once, I called to make sure they were still in
business and some tech told me that they had lost their reduction unit
provider and were building their own. As that seemed reasonable, I forgave
them for the delay, but not for the fact that they didn't bother to tell me.
In the later part of 2003, my next painter seemed to be closing in on fixing
the mess the first one had made, so I called Crossflow to check on the
status of my engine. No one who knew anything was there, but Jorge called
back and expressed his surprise that I had been waiting for so long without
any explanation, apologized, and promised that my engine would be shipped in
two weeks. A month or so later, Anna, who had taken my initial order, told
me that Jorge was wrong, but that they would have my engine ready in two
weeks. She is very pleasant, and we discussed what had happened up to that
point, including the fact that other than not being told what was going on,
I wasn't particularly upset about not having my engine, due to problems with
painters. A couple of months later, after several more two week delivery
dates came and went, I tried my firm approach, attacking their completely
lack of communication with their customers and inability to live up to
numerous promises on delivery dates, in a letter even longer than this one.
Anna was shocked and dismayed, called my statements appalling, slanderous,
and untrue, and said she couldn't believe I would say such things
considering the pleasant and professional relationship we had built up over
the years. When she calmed down, her only explanation was that she thought I
didn't want my engine until my painter was finished and that she was waiting
for me to let her know when I was ready. Seeing that I would get nowhere
being firm, I told her I was ready, and she asked for the final payment in
April of 2004. According to the contract, the final payment is to be made
when the engine is ready for shipment. Once she had the payment she told me
they would ship my engine in two weeks. She has said the same thing many
times since April, and still no engine. The last promised shipment date was
in July, but she added that they were getting ready for Oshkosh and that
they were waiting for Velocity to provide them with some dimensions. I
realized then that she was lying about the delivery date, and decided to
come up with a new plan before calling her again. Obviously, I have made
several mistakes in dealing with them, including: admitting I didn't mind
the initial delay, trusting them, and sending the final payment without some
kind of guarantee that they were actually going to send me an engine in
return. But these are hardly mistakes that harm Crossflow, so I don't know
what they could blame me for, other than causing a misunderstanding or two.

    To anyone who has made it this far: any suggestions?

    Doug Hayes
    Velocity 173FG (in limbo)
    Boulder, CO
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