[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Fwd: REFLECTOR: Eastern Avionics, Reply Vince Veltri

I refuse to use this forum to hold a public pissing contest with Eastern 
Avionics.  Obviously there is more to the story.  I spent $10,000.00 at 
Eastern on the advice of the Hobby Shop.  I do not know what caused the 
strong rift to occur between the Hobby Shop and Eastern since that time but I 
doubt if it was superb customer service.  Eastern has my phone number and 
they are welcome to call me.  
    I apologize if my negative opinion offended anyone.  
Shawn

In a message dated 6/4/99 1:13:12 PM Central Daylight Time, 
donaldwhite@Compuserve.com writes:

<< ---------- Forwarded Message ----------
 
 From:	Jim Kantor, INTERNET:jkantor@sunline.net
 TO:	(unknown), donaldwhite
 DATE:	6/3/99 5:01 PM
 
 RE:	Vince Veltri
 
 RE:SHAWN PENNINGS COMMENT IN THE VELOCITY
 REFLECTOR
 
 Thanks for the "heads up" on the item posted by
 shawn penning in the Velocity Reflector.  Our
 records indicate that Mr. Penning had two squawks
 regarding the order placed with Eastern Avionics.
 The first was a problem with a Garmin Gps/Com-190,
 which was replaced under warranty.  The second was
 a problem with cable lengths for a harness that we
 fabricated.  The measurements were provided by his
 builder,  The Hobby Shop of Burke, S.D.  We
 rebuilt the harness with the proper lengths
 earlier this year.  They agreed to pay a
 reasonable charge and wanted to pick up the new
 harness at Sun n' Fun in Lakeland.  They did not
 make it to the show and subsequently asked us to
 ship it to The Hobby Shop.  We asked for $100 to
 cover the cost of rebuilding the harness.  After
 several weeks passed with no payment, a decision
 was made to ship the harness at end of May, for
 the following reason.  We have experienced
 problems in the past with The Hobby Shop in Burke,
 S.D.  Suffice it to say that we will not accept
 any future orders from that company.  Mr.
 Penning's dealings with us have been most
 satisfactory.  I have spoken with him on several
 occasions and assisted him with his order.  I do
 not know what prompted him to post this notice,
 unless he reacted to hearsay from The Hobby Shop.
 Eastern Avionics enjoys an excellent reputation
 for customer service and attention to details,
 earned over the past two decades in a fiercely
 competitive and highly technical industry.  While
 we realize it is not possible to satisfy all the
 people, all the time, that remains our goal.
 
 Sincerely,
 
 
 
 EASTERN AVIONICS, INT'L
 
 
 
 Vince Veltri,
 Director of Marketing
  >>

---- Begin included message ----

---------- Forwarded Message ----------

From:	Jim Kantor, INTERNET:jkantor@sunline.net
TO:	(unknown), donaldwhite
DATE:	6/3/99 5:01 PM

RE:	Vince Veltri

RE:SHAWN PENNINGS COMMENT IN THE VELOCITY
REFLECTOR

Thanks for the "heads up" on the item posted by
shawn penning in the Velocity Reflector.  Our
records indicate that Mr. Penning had two squawks
regarding the order placed with Eastern Avionics.
The first was a problem with a Garmin Gps/Com-190,
which was replaced under warranty.  The second was
a problem with cable lengths for a harness that we
fabricated.  The measurements were provided by his
builder,  The Hobby Shop of Burke, S.D.  We
rebuilt the harness with the proper lengths
earlier this year.  They agreed to pay a
reasonable charge and wanted to pick up the new
harness at Sun n' Fun in Lakeland.  They did not
make it to the show and subsequently asked us to
ship it to The Hobby Shop.  We asked for $100 to
cover the cost of rebuilding the harness.  After
several weeks passed with no payment, a decision
was made to ship the harness at end of May, for
the following reason.  We have experienced
problems in the past with The Hobby Shop in Burke,
S.D.  Suffice it to say that we will not accept
any future orders from that company.  Mr.
Penning's dealings with us have been most
satisfactory.  I have spoken with him on several
occasions and assisted him with his order.  I do
not know what prompted him to post this notice,
unless he reacted to hearsay from The Hobby Shop.
Eastern Avionics enjoys an excellent reputation
for customer service and attention to details,
earned over the past two decades in a fiercely
competitive and highly technical industry.  While
we realize it is not possible to satisfy all the
people, all the time, that remains our goal.

Sincerely,



EASTERN AVIONICS, INT'L



Vince Veltri,
Director of Marketing





----------------------- Internet Header --------------------------------
Sender: jkantor@sunline.net
Received: from dns.sunline.net (dns.sunline.net [207.30.56.2])
	by hil-img-6.compuserve.com (8.8.6/8.8.6/2.18) with ESMTP id RAA09507
	for <donaldwhite@compuserve.com>; Thu, 3 Jun 1999 17:00:57 -0400 (EDT)
Received: from sunline.net (node-251-20.sunline.net [207.30.251.20])
	by dns.sunline.net (8.8.8/8.8.8) with ESMTP id QAA21961
	for <donaldwhite@compuserve.com>; Thu, 3 Jun 1999 16:45:01 -0400 (EDT)
Message-ID: <3756EABB.F82FABD8@sunline.net>
Date: Thu, 03 Jun 1999 16:51:08 -0400
From: Jim Kantor <jkantor@sunline.net>
Organization: Eastern Avionics, Inc.
X-Mailer: Mozilla 4.04 [en] (Win95; U)
MIME-Version: 1.0
To: donaldwhite@compuserve.com
Subject: Vince Veltri
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
---- End included message ----